StickFix Return, Refund, and Warranty Policy

We stand behind every repair we do. You’re trusting us with a controller you paid good money for, and our job isn’t done until you’re back in the game and playing well.

If something doesn’t feel right, we want to hear about it and make it right, no runaround, no fine print tricks.

The details below exist to keep things fair and clear for everyone, but the short version is this: we’re a small, specialized team that takes this work seriously, and your satisfaction is how we keep score.

When in doubt, just reach out at Support@StickFixRepair.com and we’ll help you get it sorted.

Mail-In Repairs

Warranty Coverage:

StickFix provides a 60-Day Money-Back Guarantee and a 6-Month Warranty covering defects in materials or workmanship related to the repair or upgrade, under normal use.

Customers may also purchase Pro+ Care (1-Year Extended Warranty) at checkout, which extends coverage to 12 months from the delivery date. Pro+ Care provides repair or replacement only and does not include refunds. The same terms, coverage, and exclusions apply. For approved warranty claims, a prepaid label will be provided.

Exclusions:

Damage resulting from improper use, abuse, or neglect.

Accidental damage or damage caused by unauthorized modifications.

Third-party modifications (not performed by StickFix), including back paddles/buttons, modified triggers, recoil mods, LED lights, cosmetic mods, profile selectors, etc.

Products/services not purchased directly from StickFix.

Requests to change, remove, reverse, or convert a completed modification are not covered under warranty. If a customer requests a different setup after the repair or upgrade has been completed, an additional fee will apply.

Any Expedited Service (including Rush, PRO+ Rush, and Jump the Queue) is not eligible for a refund under any circumstances.

Warranty Process:

Contact Us: Email Support@StickFixRepair.com within the warranty period (6 months for standard coverage, or 12 months if Pro+ Care was purchased). 

Include your order number and a detailed description of the issue.
Evaluation: We may request additional details or evidence of the defect.
Resolution: If covered under warranty, we will repair or replace the product/service. Refunds may be considered only within the 60-Day Money-Back Guarantee window if repair or replacement is not possible. Pro+ Care claims are handled through repair or replacement only and do not include refunds.


Return of Product:

If necessary, you may be required to return the item. Return shipping instructions will be provided. StickFix will cover return shipping by providing a prepaid shipping label.

Unable to Repair:

If a device is deemed unrepairable, we will contact you with available options, which may include a partial refund and return of the unrepaired item.

General Repair Diagnostic Service:

The "General Repair" service is a diagnostic fee that covers the time and labor required to assess the condition of your device.


This fee is non-refundable but will be applied toward the total cost of your repair if you choose to proceed after diagnosis.


Payment of the diagnostic fee does not guarantee a successful repair. If the device is deemed unrepairable, the diagnostic fee remains non-refundable. Our staff will reach out with options.


Customers have 14 days to approve or decline the repair after receiving a diagnosis. Lack of response may result in the device being returned or subject to storage fees.

Custom-Built Controllers

Returns and Refunds:

  • Returns are accepted within 60 days of delivery (60-Day Money-Back Guarantee).

  • Any Expedited Service fee (including Rush, PRO+ Rush, and Jump the Queue) is not eligible for a refund under any circumstances.

  • After 60 days, returns and refunds are no longer available.

  • The device must be returned to us to receive a refund. StickFix will cover return shipping by providing a prepaid shipping label.

Defective Products & Warranty Coverage

  • New controllers include a 60-Day Money-Back Guarantee and a 6-Month Warranty covering defects in materials or workmanship under normal use.

  • Customers may also purchase Pro+ Care (1-Year Extended Warranty) at checkout, which extends warranty coverage to 12 months from the delivery date.

  • Pro+ Care provides repair or replacement only and does not include refunds. The same terms, coverage, and exclusions apply.

  • Refunds may be considered only within the initial 60-day return window. After 60 days, all approved warranty claims are handled through repair or replacement only.

Warranty Process:

Contact Us: Email Support@StickFixRepair.com within the warranty period (6 months for standard coverage, or 12 months if Pro+ Care was purchased). 

Include your order number and a detailed description of the issue.
Evaluation: We may request additional details or evidence of the defect.
Resolution: If covered under warranty, we will repair or replace the product/service. Refunds may be considered only within the 60-Day Money-Back Guarantee window if repair or replacement is not possible. Pro+ Care claims are handled through repair or replacement only and do not include refunds.

Wrong Item Received:

  • Contact us within 30 days. We will provide return instructions and send the correct item upon verification.

Exclusions:

The warranty does not cover:

  • Damage resulting from improper use, abuse, neglect, or accidental damage

  • Damage caused by unauthorized repairs, modifications, or third-party work performed after delivery

  • Requests to change, remove, reverse, or convert a completed modification based on customer preference

  • Changes to a completed setup, such as switching mouse click triggers back to standard triggers after completion

  • Cosmetic wear, normal wear and tear, or issues that do not affect core functionality

  • Functionality issues caused by firmware or software updates after delivery

  • Products or services not purchased directly from StickFix

  • Expedited service fees, including Rush, PRO+ Rush, and Jump the Queue

Repair Parts / Tools / Accessories

Due to the nature of repair parts, tools, and accessories, all sales are final. We do not accept returns or offer refunds on these items.

Because many repair parts require installation, soldering, or other handling, we are unable to resell or verify items once they have been delivered.

Incorrect or Defective Items
If you receive an incorrect item or a defective item out of the box, please contact us within 14 days of delivery. After review, we may offer a replacement or exchange if the item is confirmed to be incorrect or defective before installation or use.

Items that have been opened, installed, used, soldered, modified, or damaged are not eligible for return, refund, or exchange.

General Conditions

Right to Refuse Service:

  • StickFix reserves the right to refuse or cancel any order at our discretion and for any reason, including but not limited to a history of abusive behavior, excessive warranty claims, or chargebacks.

  • If an order is refused or canceled, we will notify the customer and refund any applicable payments not associated with non-refundable services.

Additional Payments & Storage Policy:

  • If additional payment is required after repair (e.g., for upgraded services, General Repairs, or unforeseen issues), StickFix will communicate with the customer regarding options and send a secure payment link once the repair is complete.

  • The customer has 14 days from the date of notification to resolve the balance or contact us.

  • If the outstanding balance is not resolved within this timeframe, the customer may forfeit ownership of the device.

  • Alternatively, storage fees may apply until the balance is paid and the device is shipped.

Additional Exclusions:

  • “Add-Ons” and shipping costs are not eligible for a refund.

  • Products/services not purchased directly from StickFix.

Return Process:

  • Contact Support: Email Support@StickFixRepair.com with your order number and issue description.

  • Authorization & Instructions: Once reviewed, you’ll receive authorization and return instructions.

  • Return Shipping: StickFix will cover the cost of return shipping by providing a prepaid shipping label.

Refusal of Refund or Replacement:

  • StickFix reserves the right to refuse a refund or replacement at its discretion, including for misuse or issues outside policy scope.

  • Each request will be reviewed case-by-case, and customers will receive a clear explanation.

Undeliverable Shipments & Forfeiture Policy:

  • If a device is returned to us as undeliverable, we will notify you. You have 30 days to respond and update your shipping information.

  • Failure to respond within 30 days may result in forfeiture of the device.

  • Reshipment costs are the customer’s responsibility.

Approval and Retrieval Policy:

  • If repairs fall outside the original diagnosis, we will seek approval before proceeding.

  • If no response is received within 14 days, the device will be considered ready for return.

  • Return shipping costs may apply due to lack of response.

Damage During Return Shipping:

  • StickFix is not responsible for any damage that occurs during shipping due to improper packaging by the customer.

  • Customers are strongly advised to package all items securely.

Manufacturer Software Updates:

  • StickFix is not responsible for functionality issues caused by firmware or software updates after a repair or upgrade has been completed.

  • If such updates interfere with or disable modifications or repairs performed by StickFix, these outcomes are outside the scope of our warranty and refund policy.

  • These updates are outside our control, and StickFix cannot guarantee continued compatibility of repairs or modifications after such updates.

Chargebacks and Dispute Resolution:

  • By purchasing from StickFix, you agree to first contact our customer support to attempt to resolve any issues before initiating a chargeback or dispute through your payment provider.

  • Unauthorized chargebacks filed without contacting us may be contested with documentation of your transaction, communication, and our refund policy.

  • If a chargeback is initiated, all work on your order will be halted immediately until the matter is resolved.

  • We are committed to resolving all legitimate concerns in good faith and expect the same courtesy from our customers.

Pro+ Care – 1-Year Extended Warranty

Our Pro+ Care Plan extends protection for your controller to 12 months total, beyond the standard 6 month warranty. This plan covers defects in materials and workmanship that occur under normal use and applies only to the work completed by StickFix.

If a covered issue occurs during the warranty period, StickFix will repair or replace the affected components at no additional cost. A prepaid shipping label will be provided for all approved warranty claims.

The Pro+ Care Plan does not include refunds. Once service has been completed, coverage applies exclusively through repair or replacement.

Excludes: accidental damage, misuse, or third-party modifications.

To file a warranty claim, contact us at Support@StickFixRepair.com with your order number, name on the order, email used to place the order, and a brief description of the issue.

Last Updated 04/01/2026

Contact Information

For assistance, warranty claims, or return inquiries, contact us at:
Email:Support@StickFixRepair.com

By making a purchase on our website, you agree to and accept the terms above.