Frequently Asked Questions

Controller Repair Quote

  • We’ve moved all of our upgrades to TMR (Tunnel Magnetoresistance) joysticks. Hall Effect was already a great upgrade from original joysticks, but after a lot of real-world testing, TMR joysticks are better in every way, so it’s now our standard.

    TMR still uses magnetic contactless sensors, so it’s built to reduce stick drift and wear compared to traditional joysticks.

    • Similar magnetic drift-proof tech.

    • Slightly faster response and lower power draw than Hall Effect

    • Less prone to magnetic interference

    If you already have a Hall Effect upgrade from us, you’re still covered under your original warranty and we still service those controllers. Going forward, new upgrades will use TMR by default because it’s the setup we trust most for long-term performance.

  • Both GuliKit and Ginfull MAX TMR joysticks are excellent upgrades that eliminate stick drift by using magnetic sensors to track the position of the joystick.

    Ginfull MAX TMR

    • Smoother feel with slightly lighter tension.

    • Durable, accurate, budget-friendly. Great longevity.

    GuliKit TMR

    • Stock like firm feel.

    • Consistent performance.

    • Premium option.

    Recommendation:

    • Want the most reliability per dollar and a smoother feel? Go Ginfull.

    • Want the most stock-like feel and the most consistent premium performance? Go GuliKit.

  • Yes! We do a variety of repairs and upgrades for video game controllers, if you don’t see what you are looking for on our website please Contact Us.

    • Standard turnaround time for mail-in repairs/upgrades is approximately 21+ business days once we receive the device (not including weekends or holidays).

    • ‘Rush’ turnaround time is approximately 5+ business days once we receive the device (not including weekends or holidays).

    • ‘PRO+ Rush’ turnaround time is approximately 1-2 business days once we receive the device (not including weekends or holidays).

  • New controllers and Edge Stick Modules are built to order.

    • Standard Build Speed is approximately 21+ business days once we receive the order (not including weekends or holidays).

    • ‘Rush’ Build Speed is approximately 5+ business days once we receive the order (not including weekends or holidays).

    • ‘PRO+ Rush’ Build Speed is approximately 1-2 business days once we receive the order (not including weekends or holidays).

  • Yes! We service a wide range of controllers, including Scuf, Aim, Battle Beaver, Hex, Cinch Gaming, Hypr, eXtremeRate, and many more! Please Contact Us with any questions.

  • Our services and products are available in the United States only.

    We do not ship internationally under any circumstances due to the high cost of international shipping, customs fees, and taxes.

  • How it Works

    Once you place your order, we'll send you a free Mail-In Kit, which includes a box, prepaid shipping label, bubble wrap, tape, and instructions. All you have to do is pack your controller, attach the shipping label, and send it off hassle-free!

  • If you’re not happy within 60 days, we’ll refund you. If the same issue comes back within 6 months, we fix it free and cover shipping both ways. No risk to you.

    Please Contact Us to get started.

  • We operate exclusively online through our website.

    • Order number is when you place your order on our website

    • Ticket number is created to keep track of the repair process on our Customer Support Portal, these two numbers will match.

  • You can view updates via the Customer Support Portal. Also, look for email updates from Support@StickFixRepair.com and CustomerPortal@StickFixRepair.com.

  • Repair it. Here’s why:

    1. Easily repair or upgrade your controller - we send a prepaid Mail‑In Kit, you drop it off, we handle the rest. No hidden fees, just a flat rate.

    2. Keep the controller you already love - plus optional upgrades so it can beat “brand new”.

    3. Direct access to our techs for answers and updates.

    4. 60‑Day Money‑Back + 6‑Month No‑Hassle Warranty. If you’re not happy, we make it right.

    5. Save cash, save time, skip the hassle, and avoid e‑waste. Repair > replace.

Please send us an email directly at Support@StickFixRepair.com if you have any questions or concerns.