StickFix
Frequently Asked Questions
Q: Do you repair more than stick drift?
A: Yes! We do a variety of repairs and upgrades for video game controllers, if you don’t see what you are looking for on our website please Contact Us!
Q: What is the turnaround time for repairs/upgrades?
A:
Standard turnaround time for repairs is approximately 21+ business days once we receive the device (not including weekends or holidays).
‘Rush’ turnaround time is approximately 5+ business days once we receive the device (not including weekends or holidays).
‘PRO+ Rush’ turnaround time is approximately 1-2 business days once we receive the device (not including weekends or holidays).
*Discontinued* ‘Jump the Repair Queue’ turnaround time is approximately 3+ business days once we receive the device (not including weekends or holidays).
Q: What is the turnaround time for new controllers?
A:
New controllers are built to order.
Standard Build Speed is approximately 21+ business days once we receive the order (not including weekends or holidays).
‘Rush’ Build Speed is approximately 5+ business days once we receive the order (not including weekends or holidays).
‘PRO+ Rush’ Build Speed is approximately 1-2 business days once we receive the order (not including weekends or holidays).
*Discontinued* ‘Expedited’ build time is approximately 3+ business days once we receive the order (not including weekends or holidays).
Q: What’s the difference between Hall Effect and TMR joysticks?
A:
Both Hall Effect and TMR joysticks eliminate stick drift by using magnetic sensors instead of carbon potentiometers.
Hall Effect (Best Value)
Uses magnetic sensors, so no wear = no drift.
Durable, accurate, budget-friendly. Great longevity.
We install these daily; gamers are happy with the results.
TMR (Best Performance)
Similar magnetic drift-proof tech with a “stock-like” feel.
Slightly faster response and lower power draw.
Premium option for players who want the absolute best.
Recommendation:
Want the most reliability per dollar? Go Hall.
Want the best performance? Go TMR.
Q: Do you service Modified or Custom controllers?
A: Yes! We service a wide range of controllers, including Scuf, Aim, Battle Beaver, Hex, Cinch Gaming, Hypr, eXtremeRate, and many more! Please Contact Us with any questions.
Q: What if I am outside of the United States?
A: We currently do not accept international orders due to the high cost of international shipping, customs fees, and taxes.
Q: How does the “Easy Mail-In” service work?
A: Once you place your order, we'll send you a free Mail-In Kit, which includes a box, prepaid shipping label, bubble wrap, tape, and instructions. All you have to do is pack your controller, attach the shipping label, and send it off hassle-free!
Q: How does the ‘60-Day Money-Back Guarantee’ work?
A: If you have any issues, we’ll offer a refund or repair. Please Contact Us if you have any issues.
Q: Do you have a physical location?
A: We operate exclusively online through our website.
Q: What is the difference between an Order # and a Ticket #?
A:
Order number is when you place your order on our website
Ticket number is created to keep track of the repair process on our Customer Support Portal, these two numbers will match.
Q: Will I receive updates on my repair status?
A: Absolutely! You can view updates via the Customer Support Portal using this link. Also, look for email updates from Support@StickFixRepair.com and CustomerPortal@StickFixRepair.com
Q: Should I buy a new controller or repair my controller?
A: Repair it. Here’s why:
Easily repair or upgrade your controller - we send a prepaid Mail‑In Kit, you drop it off, we handle the rest. No hidden fees, just a flat rate.
Keep the controller you already love - plus optional upgrades so it can beat “brand new”.
Direct access to our techs for answers and updates.
60‑Day Money‑Back Guarantee. If you’re not happy, we make it right.
Save cash, save time, skip the hassle, and avoid e‑waste. Repair > replace.
Please send us an email directly at Support@StickFixRepair.com if you have any questions or concerns.